Dispatcher: Monday-Friday 10:30am-7:00pm w/Rotating Saturdays
We’re looking for exceptional dispatchers to help us achieve profitable service revenue.
As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals.
- Evaluate customer calls and assign the best technician to assigned service department and back up departments
- Meet daily revenue and sold hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuing proficient, quality customer experiences.
- Manage the whereabouts and needs of every service technician in the field.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming service calls.
- Update customers throughout the day on the technician’s progress and reschedule service calls according to company and service department guidelines.
- Proven track record in customer service
- IT competent; good typist and proficient with phone systems
- Strong verbal and written communications.
- Highly organized with exceptional follow-through abilities
- Ability to build trust, diffuse conflict, and hold other accountable
- Engaging personality that blends well with a fast paced goal-driven environment
- Competitive individual contributor who also loves to win as a team
- Highly motivated, flexible, and great attitude on life