Dispatcher

St. Louis, MO

Dispatcher: Monday-Friday 10:30am-7:00pm w/Rotating Saturdays 

The Role:

We’re looking for exceptional dispatchers to help us achieve profitable service revenue.

As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company’s financial goals. 

Responsibilities

  • Evaluate customer calls and assign the best technician to assigned service department and back up departments
  • Meet daily revenue and sold hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuing proficient, quality customer experiences.
  • Manage the whereabouts and needs of every service technician in the field.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand. 
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming service calls.
  • Update customers throughout the day on the technician’s progress and reschedule service calls according to company and service department guidelines. 

Requirements 

  • Proven track record in customer service 
  • IT competent; good typist and proficient with phone systems
  • Strong verbal and written communications.
  • Highly organized with exceptional follow-through abilities 
  • Ability to build trust, diffuse conflict, and hold other accountable
  • Engaging personality that blends well with a fast paced goal-driven environment 
  • Competitive individual contributor who also loves to win as a team 
  • Highly motivated, flexible, and great attitude on life